We're Hiring: Tier 1 Support Agent

Job Title: Tier 1 Support Agent – NowSignage Digital Signage Platform

Location: Cheadle Hulme - Stockport (possibility for hybrid)

Type: Full-Time

Department: Customer Support

Reports to: Support Manager

About Us

NowSignage is a UK based multi-award winning digital signage platform, that delivers innovative and accessible digital signage solutions to a global audience.

Crafted with unique simplicity, flexibility and scalability for managing large scale multi-screen networks, NowSignage is the ideal CMS choice for global brands that require enterprise technology at an affordable price.

Watch the NowSignage Showreel > https://youtu.be/jP0JMHb5vJQ

Its disruptive approach, class-leading technology and well-established channels has delivered year-on-year growth and international expansion, resulting in projects implemented in over 40 countries.

The Role

We’re looking for a proactive and customer-focused Tier 1 Support Agent to be the first point of contact for users seeking assistance. You’ll troubleshoot basic issues, guide users through our platform, and escalate more complex cases to Tier 2 when needed.

Responsibilities

• Respond to customer queries via our dedicated ticketing system
• Diagnose and resolve basic technical issues related to the platform, media playback, screen connectivity, and content scheduling
• Educate users on how to use platform features effectively
• Escalate complex or unresolved issues to Tier 2 support with clear documentation
• Maintain a high standard of customer service with timely, empathetic responses
• Log support interactions, solutions, and feedback in our CRM/helpdesk system
• Collaborate with the product and engineering teams to report bugs or feature requests
• Contribute to our knowledge base by writing and updating help articles and guides

Requirements

• 1+ year of experience in a customer support, helpdesk, or tech support role (preferably in a SaaS or tech environment)
• Strong written and verbal communication skills
• Solid troubleshooting skills with a logical, methodical approach
• Empathy, patience, and a passion for helping people

Nice to Have (not essential)

• Experience with previous digital signage systems, CMS platforms, or media playback technologies

• Multilingual capabilities

What We Offer

• Competitive salary and bonus scheme

• 25 days holiday rising to 28 days

• Flexible working & a great company culture - bring your best self to work

• Supportive, friendly team and flat hierarchy

• Opportunities to grow and learn in a scaling tech company

• Access to ongoing training and professional development

How to Apply

If you’re passionate about delivering standout customer experiences we’d love to hear from you.

Interested candidates are encouraged to submit their CV and cover letter outlining their qualifications and why they are the ideal fit for this position, to i.queen@nowsignage.com. Please include "Tier 1 Support Agent” and your “Name" in the subject line of your email.