We're Hiring: Client Support Executive

4/08/2018 by Nick Johnson

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What we're looking for…

We need help providing a top-notch experience for our clients and we are excited to bring on our first-ever dedicated client support executive. 

We are growing quickly in an exciting industry that has huge growth potential both professionally and personally for the successful candidate. 

You will be an enthusiastic champion for customer success, an outstanding and friendly communicator, a natural problem solver, and will have a knack for picking up intricate or technical concepts quickly and helping others do the same.

As an integral part of the team at NowSignage, you will be the front line to our clients – providing training, support and the very best customer service possible. 

As such, you will be a strong communicator via several channels: phone, email, live chat and face to face and you must be able to effectively manage customer expectations, timelines and projects. 

You will also be responsible for ensuring that our customers are properly and effectively on-boarded and supported throughout their customer journey. 

Job Experience is a plus but not a necessity. We will train the right individuals. However the right candidate should have basic understanding of SaaS and a passion for technology.


 

Skills/Attributes:

- Positive Attitude, Team player, Ability to multi-task.
- Demonstrate strong integrity and professional communication skills.
- Detail oriented with a strong work ethic.
- Strong listening and relationship skills
- Have an ability to work independently and manage multiple tasks
- University degree (2:1 or above)
- Ability to adapt in a fast-paced, ever-changing environment.
- A strong relationship builder with an understanding of managing and developing customer relationships.
- Have a passion and understanding for technology and innovation
- Knowledge and/or experience with SaaS platforms is a plus
- Be comfortable supporting clients through a variety of contact channels, including phone and email
- Enjoys interacting with people and gets a thrill out of helping others solve problems.
 
 

Application procedures

Please send your CV along with short covering letter to n.johnson@nowsignage.com