We're Hiring: Customer Success Manager

Customer Success Manager (UK)

Location: UK (hybrid / remote with travel as required)

Department: Customer Success

About the Role

We are looking for a Customer Success Manager to join our UK team, supporting and growing relationships with key end-user accounts across the UK and globally. This role is focused on ensuring customers achieve measurable value from the NowSignage platform, while driving long-term retention, expansion and advocacy.

You will play a key role in onboarding new customers, managing large-scale deployments and acting as a trusted partner throughout the customer lifecycle. This is a hands-on role that combines relationship management, project delivery and technical platform expertise across our global customer estate.

Key Responsibilities

Adoption

• Lead onboarding for new customers, with a strong project management focus for large-scale rollouts
• Deliver structured onboarding programmes using defined playbooks and processes
• Support customers in configuring and managing the NowSignage platform day-to-day, including setting up layouts, templates and on-screen design elements
• Quickly develop a strong understanding of the platform to guide customers effectively

Retention

• Build strong, long-term relationships with key stakeholders across customer organisations
• Proactively identify risks and take action to ensure high renewal rates
• Act as a trusted advisor, ensuring customers continuously see value in the platform

Expansion

• Identify opportunities to grow NowSignage usage across additional locations, departments and regions
• Nurture relationships to support increased licence adoption and long-term growth
• Collaborate with internal teams to support commercial opportunities where appropriate

Advocacy

• Gather customer feedback through surveys and regular engagement
• Turn satisfied customers into advocates through referrals, case studies and reviews
• Act as the voice of the customer internally, contributing to product and roadmap discussions

What You’ll Be Doing Day-to-Day

• Managing a portfolio of medium to large end-user accounts
• Leading onboarding and implementation projects
• Supporting customers with platform configuration and best practice
• Running regular check-ins and performance reviews
• Working closely with Product, Support, Creative and Sales teams
• Handling global clients, with flexibility across time zones when needed

Skills & Experience

Essential

• Strong project management experience, ideally delivering large-scale or multi-site rollouts
• Excellent communication and relationship-building skills
• A problem-solving mindset with the ability to think proactively
• Ability to learn and confidently use a technical SaaS platform
• Experience managing multiple stakeholders and priorities

Desirable

• Experience in a Customer Success or Account Management role within SaaS
• Experience onboarding customers onto a SaaS platform
• Familiarity with digital signage or AV technologies
• Experience working with QSR, retail or advertising environments
• A technically-minded approach with confidence in platform configuration
• Commercial awareness or sales experience
• Confidence supporting customers with template setup and content configuration
• An eye for design and understanding of what makes effective on-screen communication

What We’re Looking For

• Someone who enjoys building relationships and delivering real customer value
• A self-starter who is comfortable owning projects end-to-end
• A detail-oriented individual who can balance strategic thinking with hands-on delivery
• Someone who is adaptable and comfortable working with global clients

Why Join NowSignage?

• Work with some of the most exciting brands in retail and QSR
• Be part of a fast-growing global SaaS business
• Opportunity to shape customer experience and influence product direction
• Flexible working environment

How to apply

Send your CV along with a covering letter to careers@nowsignage.com

We look forward to hearing from you.